External/Internal Factors Paper Essay

outer/ inborn Factors natural and orthogonal factors asshole affect the four courses of vigilance within a problem. Globalization, applied science, innovation, diversity, and ethics argon key factors that a club must(prenominal) consider in order to be successful and nonplus warlike with former(a) companies in the same field. This paper allow for identify the situation UPS is taking to be a successful company. UPS is a global company with one of the most widely recognized brands well-nigh the field. UPS is as well as the worlds largest package lecture company and leading global provider of specialized transportation and logistics services (UPS, two hundred8). The flow of goods, funds and information is managed on a daily basis in more than 200 countries and territories worldwide.preparation InternalInternal factors affect formulatening for UPS. Planning is natesd on knowledge of the companys finances, type of services provided, musical note control, employee wa nt and morale. In order for UPS for stretch forth to be a profit commensurate company, steering must consider all avail adapted options while still delivering quality service and maintaining the happiness of its employees. Finances will depend on the follow of transmission line UPS receives. The demand for services will determine how many employees UPS will hire and stop to keep the production line moving to forefend delays in the preservation of packages.Planning ExternalExternal factors can in any case play an grievous role in planning. Several factors such as weather, splatter prices and holidays can affect planning. If possible management must plan most hurricanes, floods, snowstorms and other natural disasters. When gas prices rise, shipping cost accession, which can cause profits to decrease. Holidays will also increase the demand for  slant services and must be planned accordingly.Organizing InternalUPS is a well-organized company. However, several factors e xist which can affect how UPS does business in the industry. Organization is important and plays a major role for UPS and its employees. UPS employees play an requisite role in developing an approving perception by its customers. In order to stay organizes UPS daily operations depend on employees in varies departments. For the internal factors the first line of communication will be the employee which atomic number 18 charge to defecate and distribute the orders, then passes the information to the person which haemorrhoid the delivery trucks.In the diffusion center the employees loading the truck and the maneuver driver works together to hold back the customers receives their packages in a timely manner. Employees functional in the distribution center must make sure the packages are separated and loaded on the trucks correctly. Once the trucks have been loaded the driver is responsible for making the delivers on schedule. Through planning, organizing and effective teamwor k the employees are able to keep the customers satisfied.Organizing ExternalExternal factors affect how UPS does business. Several factors such as the increase in gas prices, mechanical problems with delivery trucks and or restrictive laws implemented by the US Department of expat. correspond to UPS, the Department of Transportation has modified the shipping paper requirements to include the number and type of packages (UPS, 2008). all(a) hazardous material items shipped must follow the peeled regulations (UPS, 2008). Due to the new regulations production and delivery time maybe affected. With the increase in gas prices a surcharge may be added to all shipments. Addition steps will inquire to be taken to make sure delivery trucks maintenance is completed on a routine basis to ensure trucks do not break down because it will cause a delay in the delivering of packages. Company performance is thus affected by such external factors.Leading InternalManagement effectiveness, an in ternal factor, also affects company performance. Highly effective managers must be leaders of the tidy sum around them. A good leader can motivate employees to function and work as a collective unit. At UPS, every employee is assigned a specific duty and responsibility. To keep the employees aware of the status of the department weekly or monthly meetings are held to facilitate employee/management communications and discuss any problems that may arise. Occasionally, employees will experience problems and report to management immediately for resolution. The role of UPS management is to encourage the employee to perform at a high level of competence. Management must seek to motivate their employees and stay in contact with them in order to meet the goals of the company.Leading ExternalBased on the information from UPS website, external factors is address in the UPS compute of Business Conduct (UPS, 2008). According to the UPS Cod of Business Conduct, UPS is committed to conduct ing its business compliance with all applicable laws and regulation in accordance with the highest estimable principles. In addition all employees must comply and abide by the same rules to maintain the UPS status for honesty, integrity and high quality service. The external factors also include reporting employees misconduct by customers, the time pull up of delivering packages and customer complaints due to late deliveries or damaged goods.GlobalizationAccording to The State of Business powder store UPS Corporate Globalization, globalization at UPS began in the 1970s outside of the U.S (Robinson). Globalization was implemented in air jacket Germany and Canada when UPS build brown operations that resembled the U.S. domestic model. With the potential of a single European economy on the horizon, in the mid-1980s UPS recognized a need to expand their operations and expanded their international presence beyond West Germany and Canada (Robinson). UPS customers were looking for an i ntegrated carrier that would handle all the transport requirements, house-to-house in the U.S. and throughout the world.Through an aggressive strategy of acquisitions and service partners agreements UPS was able to a worldwide distribution network. The worldwide distribution network include the first pan-European integrated air and ground distribution network that was exchangeable to the UPS domestic U.S. operation UPS has in place. Today, the UPS service area includes morn than 200 countries and territories as well as every address in and around the United States.TechnologyIn the event of major problems, UPS has an IT professional technology solution department that can be trusted (UPS, 2008). UPS technology transcription is easy and enables customer to track, rate and ship their packages. The IT department makes sure the arrangement has up-to-date software that enables customers to process their shipments without any delays. By staying organized, UPS customers can be assured th eir packages will be delivered on time. With the introduce system UPS has in place customers can track the status of packages on the UPS website with a tracking number. UPS delivers internationally and use advanced technology which enables UPS to track and process shipments. Advances in todays technology allow UPS to reassure its customer important documents are safe. UPS also offers a technology that enables users to have a shortcut on his or her laptop for the purpose of checking the status of shipping and delivery of packages.InnovationIn 1991-1999 Consistent Innovation stated in 1993 UPS delivered 11.5 cardinal packages and documents daily for more than one million regular customers (pressroom). Due to the capacious volume of clients UPS decided to implement a new system device that could maintain efficiency, keep prices competitive and provide additional customer service. The handheld Delivery Information Acquisition Device (DIAD) was implemented to capture and transfer de livery information to the UPS network. The device include a digital picture of a recipients signature, allowing the driver quicker confirmation of nett delivery. The device also allows the driver to stay in contact with the distribution center to provide current information on changes in pick-up schedules and other important messages that need to be relayed.DiversityUPS supports diversity by maintaining see throughout the company from both employee and customers. This visibly helps direct the way UPS does business with its customers and suppliers and strengthens the bond with a multi-cultural community of friends and neighbors for fast and continual service. Diversity affects every aspect of management including planning, organizing, leading and controlling. In planning UPS must take into account the company is a international company. UPS must consider the carrying usage of its global customers. In order to be effective UPS must train its employees in both America and abroa d in cultural differences and security deposit through continual workshops, seminars or computer-based training.Managers delegationsOrganizing the company forces around the world can be difficult, but UPS must keep tables on all locations. Each location should have a headquarters base for each region and have headquarters report regional activities on a regular basis. Additional requirements are set forth in detain in various individual compliance programs developed by the appropriate departments based on specific expertise and training. UPS drivers have a regular routine for sorting our packages and identifying specific times of delivers. Should a delivery problem occur, the issue is addressed by delegating work to another(prenominal) employee to complete. By researching and understanding UPS policy and procedures the company is doing a good job. As long as the UPS continue to satisfy its customers the company will continue to grow and succeed.ReferencesUps.com (2008). Important H azardous Materials Regulatory Changes. Retrieved April 15, 2009 from http//www.ups.com/content/us/en/about/news/service_updates/regulatory_update.html Ups.com (2008) IT Professional. Retrieved April 15, 2009 from http//www.ups.com/content/us/en/bussol/itprof/index.html Ups.com (2008). Diversity. Retrieved April 15, 2009 from http///www.ups.com/content/us/en/bussol/ititprof/index.html Pressroom.com (1991-1999). Consistent Innovation. Retrieved April 16, 2009 from http//www.pressroom.ups.com/about/history/consistent_container/0,27530 0.html Robinson.edu. The State of Business Magazine UPS Corporate Globalization. Retrieved April 16, 2009 from http//www.robinson.gsu.edu/magazine/forporate.html